Shipping policy
Shipping Times and Costs
We ship each working day (Monday to Friday).
We use Parcelforce, BJS 2man Home and Pallet shipments.
Delivery times depend on your postcode but are typically 1-2 working days.
Larger fireplaces are shipped via BJS Premium 2 Man Delivery, this is to protect this premium item so that it arrives in perfect condition to you. We understand how important it is that your large glass electric fire is delivered to you intact and on time and throughout the last 20 years we have tailored our courier offering to suit this. Rest assured that this is of the uppermost importance to us at TruFlame.
They will contact you arrange the delivery with you directly by proposing a delivery date and once you accept this they will provide a 3hour window.
You can locate BJS Trustpilot reviews here to see their 4.5★ rating:
All Fireplaces are shipped FREE.
You can see the shipping service on the checkout pages.
We will update the tracking once we fulfil the order and you will receive this via email.
You can then track the shipment on the courier`s website.
If you have a specific query about shipping please contact us via email info@truflamefires.co.uk or via the live help.
Cancellations
If you for any reason want to cancel your order please contact us immediately on info@truflamefires.co.uk or via the live help.
If your order hasn`t been shipped we can refund you in full within 2-3 days.
If your order has been shipped we must work with you to get the order returned and once we receive it back we will refund in full within 2-3 days.