Warranty Work and Spare Parts

If you have a TruFlame™ fire no matter how old we can more than likely repair it for you if it`s not working properly.

This is a simple process, contact us via the form below and we can then asses the information and come back to you with a quote to repair the fire.

If you know what is wrong with the fire and require just the part i.e. a remote, motor or flame effect we can provide this as well, again fill in the form and we will come back to you with a quotation.

We look forwards to getting your TruFlame™ fire back up and running again.

On the instance that we cannot repair your fire we may be able to offer you a small discount off a new fireplace if you can provide proof of purchase for the said TruFlame™ product as a show of loyalty.