FAQ
A - Parcelforce for all the fire except for the 40, 60, 72 and 80inch fires which are shipped via BJS Premium 2 Man Delivery, this is to protect this premium item so that it arrives in perfect condition to you. We understand how important it is that your large glass electric fire is delivered to you intact and on time and throughout the last 20 years we have tailored our courier offering to suit this. Rest assured that this is of the uppermost importance to us at TruFlame.
They will contact you arrange the delivery with you directly by proposing a delivery date and once you accept this they will provide a 3hour window.
You can locate BJS Trustpilot reviews here to see their 4.5★ rating:
- we ship everyday and you should expect your delivery 1-2 days after shipment.
Q - Where does the heat come from?
A - The heat comes from the top of the fire angled into the room (not directly upwards) in most of the fires, except for the 26, 36, 50 and 72 inch Black inset fires where it comes from the front.
Q - Can i have a TV or Painting above thes fires?
A - Yes - The heat does come out of the top of the fire but it is angled into the room and as long as there is a 30cm+ gap this application will be fine and we have had many customers using our fires for this.
Q - Are these wall hung electric fires quiet?
A - Yes - silent on flame only mode, small noise on heat mode - you do not have to change the volume on the TV - we guarantee these fires are quiet.
Q - Can you have these electric fires on flame only mode i.e without the heat on?
A - Yes you can.
Q - Why are these wall mounted electric fires such good value? Are they graded or returns?
A - Nope - we are a 'direct from manufacturer' company and order via the container load - we have a narrow product range as we must order in bulk (600 fires per container) and therefore we can offer these unbeatable prices to you the customer.
Q - Do you have a shop I could visit?
A - No we are online only.
Q - Can these electric fires heat a room well?
A - Yes, we test this by putting our fires on in a 12*12 room and shutting the door - when we entered the room 10minutes later the room was considerably warmer.
Q - Whats the warranty period on the fires and how does it work?
A - We offer a 24mth warranty on all fires with us. Check out the after sales guide page for full terms and conditions. This is extendable upon purchase to 60months.
Q - What's your return policy for these wall hung fires?
A - Standard distance selling regulations as per every website out there - Check out the after sales guide page for full terms and conditions.
Q - What`s a presale or preorder?
A - This is an advance order which we offer customers on stock in transit - usually new products. We tier the prices of these so that customers can get a huge saving on usual RRP in return for waiting a while for the product - we clearly state when the stock is due in and normally the presale starts 6-8 weeks before the stock is due into the UK.
Q - Where are you based and who are you?
A - Check out our About Us page.