UK Based Company, UK Based Customer Service

Have a question about a model before you buy? Or do you need advice setting up your fire after delivery?

At TruFlame Fires, we pride ourselves on delivering friendly, knowledgeable customer care whenever you need it.

Get in touch with our expert UK team through your preferred channel, and we will get back to you as soon as possible:
  • 📞 Freephone Call: 0800 047 0039 (Speak directly to a UK fireplace expert)
  • 💬 Text-Only Support: 07875 529463 (Quick, hassle-free mobile texting)
  • 💻 Live Help: Click the chat icon in the bottom corner of your screen for real-time answers.
  • ✉️ Online Form: Drop us a message via our digital contact page for a swift email response.